FAQ - Frequently Asked Questions

Of course, NOVOVISION™ works as a centralized casino management system with detailed options for both local and central applications. Based on a central inventory management, a comprehensive suite of functionalities offers highly customizable settings. The system yields and processes data according to any regulatory or operator requirement.

NOVOVISION™ uses the industry standard SAS 6.02 protocol for full functionality with all EGM/ETG communication and our constantly growing portfolio of NOVOVISION™ Player Tracking Modules (PTM) includes all major OEM’s most common cabinet types. During the initial evaluation process, we will ask you for a list of machines incl. manufacturer, cabinet and platform for pre-verification. We support older machines as well, but older SAS versions of will only support part of the functionality which we will be able to asses during the SAS testing phase of the pre-installation.

This is achievable and we have done this before for some of our customers. A discussion and detailed assessment with our development team will find the best solution to share the data between online and land-based operations in compliance with prevailing regulations.

Yes, this has already been done in certain markets, where we implemented single wallet for both sports betting and EGM operations. Again, a discussion and detailed assessment with our development team will find the best solution to share the data between sports betting and land-based operations in compliance with prevailing regulations.

The functionalities of the NOVOVISION™ system go well beyond gaming applications. Functions such as NV access, NV pay, player management, accounting & reporting but also NV smart, loyalty, eye and many others lend themselves very naturally to use in casino resorts. Our team of highly skilled software engineers as well as simple API integration of existing third-party applications guarantees practically endless possibilities for extended system functionalities. Let’s talk about your requirements for a detailed evaluation.

NOVOVISION™ is a modular casino management solution that can be effortlessly adapted to meet your individual requirements, due to its state-of-the-art design. The high system scalability qualifies NOVOVISION™ to perfectly suit any size operation – from small single-site venues to large multi-site operations – and any cash system requirement (TITO, Cashless or biometrically supported). You can opt for specific modules and gradually expand your system according to operational or legal requirements across the various fields of gaming: slots, live tables, online gaming and sports betting.

During the initial evaluation, we will evaluate whether the required functionalities are or can be covered by NOVOVISION™ and will then discuss the best possible and preferred migration approach with you. API integration of existing third-party applications is always an option to ensure that you will have any application required to ensure smooth business processes.

NOVOVISION™ has been developed as a solution for the operators’ requirements. Our portfolio already comprises a number of the most innovative regulatory-required functionalities that are currently running in different jurisdictions within Europe.

Yes, the NOVOVISION™ loyalty module is a full-fledged multi-tier loyalty solution which provides our customers with tier-based rewards for players and an automated tier change mechanism based on customizable criteria defined by the operator.

According to our experience, preparational work caters for 80% of all efforts. If all requirements are met and depending on available manpower, 60-100 EGM/ETG can be converted per day, whereby the actual duration of the migration also depends on the availability of manpower, both on the operator side and in our team.

The actual transition requires in-depth discussion and planning to determine the best possible procedure to minimize downtime. Pre-setup requires only an area of the gaming floor to be out of service for one day, while operations can continue in the rest of the venue. It is up to your decision: We have carried out installations during on-going business, during standard closed hours as well as with customers who chose to disrupt operations.

NOVOVISION™ is characterized by a user-friendly and innovative design which ensures a smooth integration into existing business processes and reduces training efforts for the operational staff to an absolute minimum. We also provide detailed on-site customer training for technical, floor and administration staff during roll-out, go-live support for a period of minimum five days as well as additional remote training before and on rollout.

As our customer, you enjoy expert 24/7 technical support provided by the NOVOVISION™ team to guarantee that your business is up and running. You will not be left alone: Support via remote desktop service and chat is continuously available.

The central infrastructure should be hosted on the customer side. An external data center can be an option if the connection to the casino site is not reliable or the infrastructure of the server room does not allow for server hosting. We have a detailed list of network requirements for both the central and the local networks as well as the required server infrastructure and we will guide you through all the specific necessities and options.

The NOVOVISION™ system architecture is designed to ensure full compliance with all regulatory requirements. It complies with any applicable regulation including GDPR, AML, and KYC, through features such as data protection, consent management, blacklist queries, transaction monitoring, customer identification, due diligence, and record keeping.

Its system architecture is designed to handle high-volume transactions while ensuring maximum security, data integrity and regulatory compliance. The NOVOVISION™ system communicates on a highly protected network connection based on the latest security standards and technologies. Additionally, it provides a complete back-up function for the database and offers the possibility of automated storage.

The central business application servers are built on top of: database clustering, highly available message-oriented architecture and redundancy of the physical infrastructure, to ensure rule out any single point of failure.

NOVOVISION™ is a highly versatile casino management solution that adapts to the operator. You have the option to custom-build your solution with as little as TITO only, up to a PRIME system which has the capabilities to run both TITO and Cashless from every EGM, so your players can choose how to remove their funds from the EGM. Once your patrons are confident to use a Biometric Cashless solution, perhaps even with a single wallet via their smartphone, it will be a simple configuration change to switch your operation to the smartest solution.

NOVOVISION™ is customized to the legal requirements e.g., a mandatory connection to the regulatory agency and reporting duties. It complies with any applicable regulation like prevention of money laundering, youth protection, data protection and blacklist queries. As our customer, you have the guarantee that you will receive all SW changes to fulfil new legal regulations in compliance with the legally prescribed transition periods. Our project management coordinates the distribution of the individual tickets and SW development tasks to the specific specialist competences, projects, schedules and binding timelines.