NOVOMATIC Global

The NOVOMATIC Group has locations in more than 50 countries and exports high-tech gaming equipment to more than 70 states. Search for locations in your country or by business unit using the map or the drop-down menus.

95 locations


ADMIRAL Entertainment Holding Germany GmbH

Theuerbach 30
88630 Pfullendorf
Germany

Tel.: +61 2973 980 00
Website: www.admiral-games.de
E-mail: info@admiral-entertainment.de

  • 47.92237960752745
    9.239153086764516


Eagle Investment Sh.a.

Rruga Murat Toptani Eurocol Business Center, Kati 5-te
1001 Tirana
Albania

Tel.: +355 4225 25 21

  • 41.3266253
    19.8218411


Lotaria Kombëtare Sh.p.k.

Rruga Murat Toptani Eurocol Business Center, Kati 6-te
1001 Tirana
Albania

Tel.: +355 4 24 72 600
E-mail: info@lotaria.al
Website: lotaria.al

  • 41.3266253
    19.8218411


NOVOMATIC Argentina Limitada S.R.L.

San Antonio 461
Buenos Aires CC1276ACD
Argentina

Tel.: +54 11 438 341 31
E-Mail: info@novomatic.com.ar
Website: www.octavian.com.ar

  • -34.6479575
    -58.3752599
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FAQ - Frequently Asked Questions

 

Do you have questions?
We have the answers – and the solution.

Find answers below to the most commonly asked questions about the NOVOVISION™ casino management solution.

 

Of course, NOVOVISION™ works as a centralized casino management system with detailed options for both local and central applications. Based on a central inventory management, a comprehensive suite of functionalities offers highly customizable settings. The system yields and processes data according to any regulatory or operator requirement.

NOVOVISION™ uses the industry standard SAS 6.02 protocol for full functionality with all EGM/ETG communication and our constantly growing portfolio of NOVOVISION™ Player Tracking Modules (PTM) includes all major OEM’s most common cabinet types. During the initial evaluation process, we will ask you for a list of machines incl. manufacturer, cabinet and platform for pre-verification. We support older machines as well, but older SAS versions of will only support part of the functionality which we will be able to asses during the SAS testing phase of the pre-installation.

This is achievable and we have done this before for some of our customers. A discussion and detailed assessment with our development team will find the best solution to share the data between online and land-based operations in compliance with prevailing regulations.

Yes, this has already been done in certain markets, where we implemented single wallet for both sports betting and EGM operations. Again, a discussion and detailed assessment with our development team will find the best solution to share the data between sports betting and land-based operations in compliance with prevailing regulations.

The functionalities of the NOVOVISION™ system go well beyond gaming applications. Functions such as NV access, NV pay, player management, accounting & reporting but also NV smart, loyalty, eye and many others lend themselves very naturally to use in casino resorts. Our team of highly skilled software engineers as well as simple API integration of existing third-party applications guarantees practically endless possibilities for extended system functionalities. Let’s talk about your requirements for a detailed evaluation.

NOVOVISION™ is a modular casino management solution that can be effortlessly adapted to meet your individual requirements, due to its state-of-the-art design. The high system scalability qualifies NOVOVISION™ to perfectly suit any size operation – from small single-site venues to large multi-site operations – and any cash system requirement (TITO, Cashless or biometrically supported). You can opt for specific modules and gradually expand your system according to operational or legal requirements across the various fields of gaming: slots, live tables, online gaming and sports betting.

During the initial evaluation, we will evaluate whether the required functionalities are or can be covered by NOVOVISION™ and will then discuss the best possible and preferred migration approach with you. API integration of existing third-party applications is always an option to ensure that you will have any application required to ensure smooth business processes.

NOVOVISION™ has been developed as a solution for the operators’ requirements. Our portfolio already comprises a number of the most innovative regulatory-required functionalities that are currently running in different jurisdictions within Europe.

Yes, the NOVOVISION™ loyalty module is a full-fledged multi-tier loyalty solution which provides our customers with tier-based rewards for players and an automated tier change mechanism based on customizable criteria defined by the operator.

According to our experience, preparational work caters for 80% of all efforts. If all requirements are met and depending on available manpower, 60-100 EGM/ETG can be converted per day, whereby the actual duration of the migration also depends on the availability of manpower, both on the operator side and in our team.

The actual transition requires in-depth discussion and planning to determine the best possible procedure to minimize downtime. Pre-setup requires only an area of the gaming floor to be out of service for one day, while operations can continue in the rest of the venue. It is up to your decision: We have carried out installations during on-going business, during standard closed hours as well as with customers who chose to disrupt operations.

NOVOVISION™ is characterized by a user-friendly and innovative design which ensures a smooth integration into existing business processes and reduces training efforts for the operational staff to an absolute minimum. We also provide detailed on-site customer training for technical, floor and administration staff during roll-out, go-live support for a period of minimum five days as well as additional remote training before and on rollout.

As our customer, you enjoy expert 24/7 technical support provided by the NOVOVISION™ team to guarantee that your business is up and running. You will not be left alone: Support via remote desktop service and chat is continuously available.

The central infrastructure should be hosted on the customer side. An external data center can be an option if the connection to the casino site is not reliable or the infrastructure of the server room does not allow for server hosting. We have a detailed list of network requirements for both the central and the local networks as well as the required server infrastructure and we will guide you through all the specific necessities and options.

The NOVOVISION™ system architecture is designed to ensure full compliance with all regulatory requirements. It complies with any applicable regulation including GDPR, AML, and KYC, through features such as data protection, consent management, blacklist queries, transaction monitoring, customer identification, due diligence, and record keeping.

Its system architecture is designed to handle high-volume transactions while ensuring maximum security, data integrity and regulatory compliance. The NOVOVISION™ system communicates on a highly protected network connection based on the latest security standards and technologies. Additionally, it provides a complete back-up function for the database and offers the possibility of automated storage.

The central business application servers are built on top of: database clustering, highly available message-oriented architecture and redundancy of the physical infrastructure, to ensure rule out any single point of failure.

NOVOVISION™ is a highly versatile casino management solution that adapts to the operator. You have the option to custom-build your solution with as little as TITO only, up to a PRIME system which has the capabilities to run both TITO and Cashless from every EGM, so your players can choose how to remove their funds from the EGM. Once your patrons are confident to use a Biometric Cashless solution, perhaps even with a single wallet via their smartphone, it will be a simple configuration change to switch your operation to the smartest solution.

NOVOVISION™ is customized to the legal requirements e.g., a mandatory connection to the regulatory agency and reporting duties. It complies with any applicable regulation like prevention of money laundering, youth protection, data protection and blacklist queries. As our customer, you have the guarantee that you will receive all SW changes to fulfil new legal regulations in compliance with the legally prescribed transition periods. Our project management coordinates the distribution of the individual tickets and SW development tasks to the specific specialist competences, projects, schedules and binding timelines.           

 

Let's talk about your casino!

nbs@novomatic.com

 

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Contacts

Sales

Sales

Thomas Schmalzer

VP Global Sales 

Tel.: + 43 2252 606 0
E-mail: sales@novomatic.com

NOVOMATIC AG
Wiener Strasse 158
2352 Gumpoldskirchen

Worldwide
Sales

Chantel Crossley

Managing Director

Tel.:  + 27 11 847 9700
E-mail: sales@novomaticafrica.co.za

NOVOMATIC Africa (PTY)Ltd.
Corporate Park North
177 Roan Crescent
Randjespark, Midrand
1685 Gauteng

South Africa
Sales

Kathleen McLaughlin

Vice President of Corporate Sales and Marketing

Tel.: + 1 (224) 802 2974
E-mail: sales@novomaticamericas.com

NOVOMATIC Americas Sales LLC
900 Corporate Grove Drive
Buffalo Grove, IL  60089

USA
Sales

Jens Einhaus

Head of Sales & Product Marketing NBS

Tel.: + 43 2252 606 0
E-mail: nbs@novomatic.com

NOVOMATIC AG
NOVOMATIC Biometric Systems
Wiener Strasse 158
2352 Gumpoldskirchen

Worldwide
Sales

Priscila Benitez

General Manager

Tel.:+ 593 987100954
E-mail: sales@novomatic.com

NOVOMATIC ECUADOR S.A.S.
Edif. Trade Building, Torre A
Piso 2, Oficina 211
Guayaquil

 

Ecuador
Sales

Alius Urbonas

Sales & Technical Support

Tel.: +37 031577699
E-mail: support@atech.lt

AZARTO TECHNIKA UAB
Pramones st. 31
62175, Alytus

Lithuania
Sales

Kenan Bajram

Head of Pre- and After-Sales

Tel.: + 43 2252 606 0
E-mail: sales@novomatic.com

NOVOMATIC AG
Wiener Strasse 158
2352 Gumpoldskirchen

Worldwide
Sales

Christoph Jeitler

Head of Direct Sales

Tel.: + 43 2252 606 0
E-mail: sales@novomatic.com

NOVOMATIC AG
Wiener Strasse 158
2352 Gumpoldskirchen

Worldwide
Sales

Sasho Beleski

Managing Director

Tel.: +359 2 960 64 80
E-mail: sales@novomatic.bg

Novo Investment Bulgaria EOOD
5, Rezbarska Str.
1510 Sofia

Bulgaria
Sales

Jordi Pedragosa

Sales Director

Tel.: + 34 91 877 6262
E-mail: comercial@novomatic-spain.com

NOVOMATIC Gaming Spain S.A.
C/ Galileo Galilei, 28
Polígono Industrial "La Garena"
28806 Alcalá de Henares (Madrid)

Spain
Sales

Franco Rota

Chairman

Tel.: + 39 0541 420 611
E-mail: info@novomatic.it

 

NOVOMATIC Italia S.p.A.
Via Galla Placidia, 2
Rimini (RN) - cap. 47922

Italy
Sales

Aleksandar Simovic

Tel.: +389 2 3104 762
E-mail: salesmakedonija@htl.mk

HTL Makedonija DOOEL
16-ta Makedonska brigada br. 25
1000 Skopje

North Macedonia
Sales

Werner Kearns

Sales & Product Marketing NBS

Tel.: + 43 2252 606 0
E-mail: nbs@novomatic.com

NOVOMATIC AG
NOVOMATIC Biometric Systems
Wiener Strasse 158
2352 Gumpoldskirchen

Worldwide
Sales

Peter Hauptmann

Sales & Product Marketing NBS

Tel.: + 43 2252 606 0
E-mail: nbs@novomatic.com

NOVOMATIC AG
NOVOMATIC Biometric Systems
Wiener Strasse 158
2352 Gumpoldskirchen

Worldwide
Sales

Jelena Dragojević Plavšić

Sales Manager

Tel.: +387 512 506 10
E-mail: sales-rs@novomatic.rs.ba

NOVO RS d.o.o.
Petra Kočića 63
78 000 Banja Luka

Republika Srpska
Sales

Aleksandar Aničić

Managing Director

Tel.: +387 512 506 10
E-mail: sales-rs@novomatic.rs.ba

NOVO RS d.o.o.
Petra Kočića 63
78 000 Banja Luka

Republika Srpska
Sales

Alexander Saam

Sales Manager

Tel.: +43 2252 606 0
E-mail: sales@novomatic.com

NOVOMATIC AG
Wiener Strasse 158
2352 Gumpoldskirchen

Worldwide
Sales

Phil O'Leary

CEO

Tel.: +353 402 32937
E-mail: sales@euslotsales.com

EU Slot Sales
9/10 Main Street
Arklow, Co. Wicklow

Ireland
Sales

Adrian Valentin Georgescu

CEO

Tel.: +40 374 159 000
E-mail: sales@admiralromania.ro

NOVO INVESTMENT RO SRL
Calea Bucurestilor 275-277
075100 Otopeni, Ilfov

Romania
Sales

Terrence Mushwana

Regional Sales & Technical Executive

Tel.:  + 27 11 847 9700
E-mail: sales@novomaticafrica.co.za

 

NOVOMATIC Africa (PTY)Ltd.
Corporate Park North
177 Roan Crescent
Randjespark, Midrand
1685 Gauteng
South Africa

South Africa
Sales

Paul Abbott

Sales Manager

E-mail: sales@novomaticgaming.co.uk

NOVOMATIC GAMING UK LIMITED
Novomatic House
South Road
Bridgend Industrial Estate
BRIDGEND
CF31 3EB

Great Britain
Sales

Kevin Temple

Director of Sales

E-mail: sales@novomaticgaming.co.uk

NOVOMATIC GAMING UK LIMITED
Novomatic House
South Road
Bridgend Industrial Estate
BRIDGEND
CF31 3EB

Great Britain
Sales

Martha Holguin

Sales Manager

Tel.: + 57 1 213 03 88
E-mail: ventas@novomatic.com.co

 

NOVOMATIC Gaming Colombia S.A.S.
Autopista Norte No. 122-35 Ofic 102.
Bogotá D.C.

Colombia
Sales

Janusz Cieplowski

Director

Tel.: +387 33 771 760
E-mail: office@novomatic.ba

HTL d.o.o. Sarajevo
Želimir Vidović Keli 21
71 000 Sarajevo

Bosnia and Herzegovina
Sales

Joanna Cieplowska

Head of the technical department

Tel.: +387 33 771 760
E-mail: office@novomatic.ba

HTL d.o.o. Sarajevo
Želimir Vidović Keli 21
71 000 Sarajevo

Bosnia and Herzegovina
Sales

Markus Engl

Sales

Tel.: +420 730 33 44 55
E-mail: sales@novomatic.com

Novomatic Namibia Gaming (PTY) Ltd.
10 Daimler Street Unit 6
Windhoek
 

Namibia
Sales

Markus Engl

Sales

Tel.: +420 730 33 44 55
E-mail: sales@novomatic.com

Novomatic Tanzania ltd.
Ali Hassan Mwinyi Road 1
P.O. Box 14110
Dar es Salaam

Tanzania
Sales

Vedrana Raguž

Head of Sales Department

Tel.: +385 1 2902 127
E-mail: sales@admiral.hr

INTERIGRE D.O.O.
Karlovačka cesta 36b
10020 Zagreb

Croatia
Sales

Ivana Aleksic

Managing Director

Tel.: +381 114 002 979
E-mail: sales@novoinvestment.rs

Novo Investment d.o.o.
Japanska 3A
11070 Belgrade

Serbia
Sales

Enrique Manjarrez

Commercial Director

Tel.: +52 55 5281 5687
E-mail: ventas@crown-gaming.mx

CROWN GAMING MEXICO
Monte Elbruz 132-804 Col. Polanco II Sección
CDMX 11530

Mexico
Sales

José Meneses

Tel.: + 351 22 941 0045
E-mail: diverstock@diverstock.com

Diverstock Entertainment LDA
Av. Visconde de Barreiros, 358 5°Esq. Traseiras
4470 Maia

Portugal
Sales

Robert van Roosendaal

Sales Manager

Tel.: +43 2252 606 0
E-mail: sales@novomatic.com

NOVOMATIC AG
Wiener Strasse 158
2352 Gumpoldskirchen

Worldwide
Sales

Gergana Georgieva

Sales Department

Tel.: +359 2 960 64 80
E-mail: sales@novomatic.bg

Novo Investment Bulgaria EOOD
5, Rezbarska Str.
1510 Sofia

Bulgaria
Sales

Renato Bazzarini

Chief Commercial Officer

Tel.: +32 2 201 11 77
E-mail: info@gaa.be

GAA S.A.
Avenue des Croix de Guerre 120
1120 Brussels

Belgium
Sales

Martin Bernd

Sales Manager

Tel.: + 43 2252 606 0
E-mail: sales@novomatic.com

NOVOMATIC AG
Wiener Strasse 158
2352 Gumpoldskirchen

Worldwide
Sales

Jürgen Stelzl

Sales Manager

Tel.: + 43 2252 606 0
E-mail: sales@novomatic.com

NOVOMATIC AG
Wiener Strasse 158
2352 Gumpoldskirchen

Worldwide
Sales

Adrian Valentin Georgescu

CEO

Tel.: +37 322 896 988
E-mail: office@novoinvestment.md

Novo Investment MLD S.R.L.
17, Mihail Kogalniceanu str.
2001 Chisinau

Moldova
Sales

Patrick Delbauffe

Responsable Commerciale

Tel.: +33 6 43 97 11 94
E-mail: sales@novomatic.fr

Novomatic Services FRA
SEGRO Business Park Batiment A
7-11 Allée des Carrièrres
93150 Le Blanc-Mesnil

France
Sales

Michael Barsin

Sales Manager South East Asia

E-mail: sales@novomatic.com

Kruger Ltd.
Unit A, 2/F Cheung Hing Industrial Building
12P Smithfield, Kennedy Town
Hong Kong

China
Sales

Martin Lypka

Director BU Casino & Business Development

Tel.: + 39 0541 420 611
E-mail: info@novomatic.it

 

NOVOMATIC ITALIA S.P.A.
Via Galla Placidia, 2
Rimini (RN) - cap. 47922

Italy
Sales

Jovo Zagorac

Managing Director

Tel.: +381 114 002 979
E-mail: sales-serbia@novomatic.com

Novo Investment d.o.o
Japanska 3a
11000 Belgrade

Serbia

Human Resources

Human Resources

Petra Freydorfer

Head of HR Business Partner & Employer Branding

Tel.: + 43 2252 606 0
E-mail: careers@novomatic.com

NOVOMATIC AG
Wiener Strasse 158
2352 Gumpoldskirchen

Austria
Human Resources

Antonio Cvitan

HR Business Partner

Tel.: + 43 2252 606 0
E-mail: careers@novomatic.com

NOVOMATIC AG
Wiener Strasse 158
2352 Gumpoldskirchen

Austria
Human Resources

Denise Eisenberger

Recruiting Apprentices, Head of Learning & Development

Tel.: +43 2252 606 0
E-mail: careers@novomatic.com

NOVOMATIC AG
Wiener Strasse 158
2352 Gumpoldskirchen

Austria

Marketing & Press

Marketing & Press

Mag. Alexandra Lindlbauer

Director of Group Marketing & Communications

Tel.: +43 2252 606
E-mail: communications@novomatic.com

NOVOMATIC AG
Wiener Strasse 158
2352 Gumpoldskirchen

Austria

Technical Support

Technical Support

Nikolaus Seitz

Tel.: +43 2252 606
E-mail: support@novomatic.com

NOVOMATIC AG
Wiener Strasse 158
2352 Gumpoldskirchen

Austria
Technical Support

Alius Urbonas

Sales & Technical Support

Tel.: +37 031577699
E-mail: support@atech.lt

AZARTO TECHNIKA UAB
Pramones st. 31
62175, Alytus

Lithuania
Technical Support

Spare Parts Great Britain

Novohub
Kingsway
Bridgend industrial estate
CF31 3RY
Great Britain

Great Britain
Technical Support

Craig Barham

B1 Systems and Support Manager

E-mail: Craig.Barham@novomaticgaming.co.uk

NOVOMATIC GAMING UK LIMITED
Novomatic House
South Road
Bridgend Industrial Estate
BRIDGEND
CF31 3EB

Great Britain
Technical Support

Soporte Técnico Argentina

Tel: +54 911 3556 6666
E-Mail: soporte@novomatic.com.ar

NOVOMATIC Argentina S.R.L.
Herrera 1855 - Piso 7
C1295ACI – C.A. Buenos Aires

Argentina

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